Contact Us

QUESTIONS ON SHOCKWAFE SOUNDBARS

REPAIR AND RETURN INFORMATION

WARRANTY INFORMATION

You can also reach out to us via email: support@nakamichi-usa.com

For business related matters:

DISTRIBUTION / PRESS / MEDIA / AFFILIATES / PARTNERSHIPS

For questions not answered above, kindly fill in the contact form below.

Name

First Name

Last Name

Email Address

Subject

Retailer

Date of purchase

YYYY

Product Model

Please select your model from the list below so that we are able to address your concern / issue specifically.

Serial number

Refer to the back of the soundbar for a combination of characters. For example: Shockwafe eARC Series: eARC92XXXXXXXX (for 9.2 eARC), eARC72XXXXXXXX (for 7.2 eARC), eARC71XXXXXXXX (for 7.1 eARC) Shockwafe SSE Series: U92XXXXXXXX (for 9.2 SSE), E72XXXXXXXX (for 7.2 SSE), P71XXXXXXXX (for 7.1 SSE)

Contact number

If the issue you are facing is urgent, please leave a number and our team will contact you in the next 24 hours. (all particulars will be kept confidential)

State that you are residing in

This is to coordinate calls with your local time zones.

If the question is related to a sound bar, please let us know the brand and model of television used as well as streaming device connected to the sound bar. (eg. blu-ray player, roku, apple tv etc.)

Message

Please include the product name/model number and a short description of the question you would like to ask us about.

CONTACT OUR NAKAMICHI NINJAS 10AM to 6:45PM PST Weekdays. 10am - 4:45pm PST Saturday, Holidays